CARE
Returns & refunds
ALL SALES ARE FINAL
Due to the personal-use nature of AYRA products and the standards of product integrity, hygiene, and quality maintained by AYRA, all purchases are final once an order has been placed.
Except where otherwise required by applicable law, AYRA does not accept returns or exchanges and does not issue refunds for change of mind, personal preference, failure to use the product, dissatisfaction with scent, color, texture, botanical appearance, packaging preferences, or other subjective considerations.
Products that have been opened, used, immersed in water, altered, damaged after delivery, or otherwise removed from their original condition are not eligible for return, exchange, replacement, or refund.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If an item arrives materially damaged, defective, or materially different from the item ordered (for example: a crushed shipping box with spilled or leaking product, or a torn or already-opened sachet upon arrival), please contact AYRA within 48 hours of confirmed delivery.
The customer must provide the order number, a description of the issue, photographs of the shipping packaging, photographs of the affected product, and any other information reasonably requested by AYRA to evaluate the claim.
Submission of a claim does not automatically entitle the customer to a refund or replacement. AYRA will review qualifying claims individually and, where appropriate and subject to applicable law, may elect to provide a replacement, refund, store credit, or another reasonable resolution.
Please retain the product and all original packaging until the claim has been resolved. AYRA may be unable to process claims where the product or packaging has been discarded before review.
SHIPPING & DELIVERY
Customers are responsible for providing complete and accurate shipping information at checkout. AYRA is not responsible for delays or delivery issues resulting from incorrect or incomplete information supplied by the customer, to the extent permitted by applicable law.
Once an order has been transferred to the carrier, delivery estimates are estimates and may be affected by circumstances outside AYRA's reasonable control.
RISK OF LOSS. Risk of loss and title for products purchased from AYRA pass to the customer upon AYRA's delivery of the order to the carrier. AYRA is not responsible for loss, theft, or damage occurring after the carrier confirms delivery to the address provided at checkout, except where applicable law provides otherwise.
Nothing in this policy limits any rights concerning delayed or unfulfilled orders that cannot lawfully be waived.
Federal rules applicable to online merchandise sales can require sellers to offer cancellation and a prompt refund when promised shipping deadlines cannot be met.
ORDER CHANGES & CANCELLATIONS
Orders enter processing promptly after placement. Accordingly, AYRA does not guarantee that an order can be modified or cancelled after it has been submitted.
If you notice an error immediately after ordering, please contact us as soon as possible. We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed.
NATURAL VARIATION
AYRA products contain botanical ingredients. Natural variations in color, size, shape, texture, distribution, appearance, and the appearance of the bath infusion are inherent characteristics of botanical materials and, standing alone, do not constitute defects.
Product photography and digital displays are illustrative. Screen settings, lighting conditions, natural ingredient variation, and production batches may result in reasonable differences in appearance.
SENSITIVITIES & PRODUCT USE
AYRA products contain botanical ingredients that may be known allergens for some individuals. It is the customer's sole responsibility to carefully review the full ingredient list before purchase and before use, and to determine whether the product is appropriate for their individual health circumstances, sensitivities, or allergies.
AYRA assumes no responsibility for adverse reactions resulting from a customer's failure to review ingredient information prior to use.
Customers are responsible for reviewing the product information and ingredient list before use and determining whether the product is appropriate for their individual circumstances.
Products must be used only as directed. Discontinue use if irritation or discomfort occurs.
Nothing contained on AYRA's website, packaging, social media, advertising, or other materials is intended to constitute medical advice, diagnosis, or treatment.
ABUSE, FRAUD & CHARGEBACKS
AYRA reserves the right, to the extent permitted by law, to investigate claims reasonably suspected to involve fraud, abuse, manipulation, duplicate claims, false representations, or misuse of AYRA's customer-service policies.
In connection with any payment dispute, AYRA reserves the right to submit order records, shipping and tracking information, delivery confirmation, and any related customer communications to the applicable payment processor or card issuer as evidence.
This provision does not restrict any lawful right a consumer may have to dispute a transaction with their payment provider.
LIMITATION OF LIABILITY. To the fullest extent permitted by applicable law, AYRA's total liability arising out of or relating to any order shall not exceed the amount paid by the customer for the applicable product. AYRA shall not be liable for indirect, incidental, consequential, or special damages arising from the use or inability touse its products.
GOVERNING LAW & DISPUTE RESOLUTION. This policy, and any dispute arising from or relating to a purchase from AYRA, shall be governed by the laws of the State of New Jersey, without regard to its conflict-of-law provisions, except where applicable law requires otherwise. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the state or federal courts located in New Jersey, except where applicable law grants the customer the right to bring a claim in another venue.
NON-WAIVABLE CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict, or waive any warranty, remedy, statutory protection, or consumer right that cannot lawfully be excluded, restricted, or waived under applicable law.
If any provision of this policy conflicts with a mandatory requirement of applicable law, that requirement shall control only to the extent of the conflict, and the remaining provisions shall continue in effect.
By completing a purchase from AYRA, the customer acknowledges having reviewed this Return, Refund & Replacement Policy before purchase.